Hassle-Free Returns & Exchanges: 30-Day Satisfaction Guarantee

At Dark Systems, we want you to be completely satisfied with your purchase. If any item does not meet your expectations, we offer a hassle-free solution through our 30-Day Refund and Exchange Program.

We understand that priorities may differ, and while refunds may not be your top priority, we value your satisfaction. Within 30 days of your purchase, you have the flexibility to return or exchange any items that do not meet your complete satisfaction.

To ensure a smooth process, kindly note that the product being returned must be in new condition, free from any damage or signs of wear. Our team is here to assist you throughout the returns and exchanges process, ensuring a seamless experience.

Choose Dark Systems with confidence, knowing that your satisfaction is our priority. We are committed to delivering exceptional products and service to meet your needs.

Non-Refundable Items:

At Dark Systems, we strive to provide fair and transparent refund and exchange policies. Please note that the following items do not qualify for refund or exchange:

1. Clearance Items
2. Discounted or Sale Items
3. Special Order Items
4. Items that's have been used, altered, washed, damaged, or missing the original packaging is non-returnable
5. Used gear, stickers and patches are non-returnable
6. Products purchased more than 30 days ago
7. Items not in brand new, resalable condition in any way

We appreciate your understanding regarding these non-refundable items. Our goal is to ensure your complete satisfaction, and we encourage you to reach out to our dedicated team for any further assistance or clarification.

Return Evaluation and Process:

If the product you wish to return falls into one or more of the categories mentioned above, it is likely ineligible for refund or exchange. We encourage you to contact us directly with any questions you may have regarding these policies.

In the event that your item is determined to be eligible for refund or exchange, we will provide you with a unique refund number. It is important to obtain this refund number before proceeding with the return shipment.

Once we receive the returned items, our team will carefully evaluate them. If the items fall into one or more of the non-refundable categories mentioned above, they may be shipped back to you at your expense. Alternatively, a restocking or repackaging fee may apply.

We are committed to delivering a fair and efficient returns process. Should you require any further assistance or information, please do not hesitate to contact our dedicated team.

Initiating a Return:

If your item does not meet any of the criteria mentioned above, you can begin the return, exchange, or repair claim process by using the following method:

1. For all orders – Please send an email to sales@darksystems.com.
2. In your email, provide your Email and Order # along with the reason for your return.
3. Once your request is approved, our team will provide you with detailed shipping and return guidelines.

We understand that every return is unique, and our dedicated team is here to assist you throughout the process. Please reach out to us if you have any questions or need further assistance with your return, exchange, or repair claim.

Return Process and Instructions:

Once we receive and inspect your return, exchange, or repair item, we will promptly notify you via email to confirm its receipt. This email will also inform you of the approval or rejection of your refund. If your return is approved, we will contact you by the phone number provided to obtain the original credit card number for processing the refund.

Please take note of the following information regarding charges and instructions for returning via mail/courier:

Charges:

• Original shipping charges are non-refundable.
• You are responsible for the return shipping charges.
• If any items in your order do not meet the criteria for a refund, you will be charged for the return shipping.